F&Q's

1. About Atten Clo

1.1 What is Atten Clo's mission?

Atten Clo is a UK-based clothing company committed to environmental sustainability. We specialise in creating eco-friendly fashion by exclusively using recycled materials in our clothing.

1.2 What sizes do you offer?

We offer a wide range of sizes for both men and women, ensuring that everyBODY can enjoy our sustainable and stylish clothing.

2. Ordering Process

2.1 How can I place an order?

To place an order, simply browse our website, select the items you love and add them to your cart. Proceed to checkout, where you can provide shipping information and choose your preferred payment method.

2.2 Can I modify or cancel my order?

Once an order is placed, it enters our system for prompt processing. Unfortunately, modifications or cancellations cannot be made after the order is confirmed.

3. Shipping Information

3.1 Where does Atten Clo ship?

We proudly ship both nationwide in the UK and worldwide.

3.2 What shipping carriers do you use?

We utilise reliable services such as Royal Mail and Parcel Force for all of our shipments.

3.3 What are the shipping options and costs?

UK Standard Shipping
- Delivery Time: 3 - 5 Working Days
- Cost: £3.99
UK VIP Shipping
- Order by 3 pm between Monday to Friday to receive your order in the next 2 days.
- Cost: £5.99

4. Returns and Exchanges

4.1 What is your return policy?

We want you to be completely satisfied with your purchase. Please refer to our Returns and Exchanges Policy for detailed information on how to return or exchange items.

5. Contact Us

5.1 How can I get in touch with Atten Clo?

For any inquiries or assistance, please visit our Contact Us page or email us at Info @attenclo.com.

6. Support

Please note - Estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected.

6.1 WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

6.2 DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Atten Clo. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.